The Employee and Family Assistance Program (EFAP) is a proactive way to manage your personal health and well-being. The program offers confidential, short-term counselling and information service offered free of charge as part of your total compensation package. It provides your and your eligible family members with solution-focused counselling and resources on a variety of health and wellness topics, including:
- fitness and physical health
- mental health
- relationships
- nutrition
- finances
- elder care
- legal
- and much more
The program provider, TELUS Health, offers a modern EFAP solution that supports your mental, social and financial well-being. You and your eligible family members can receive support over the phone, in-person, online, and through a variety of health and wellness resources.
Information you will need to provide to EFAP
- Your employee number (for the first time you access TELUS Health)
- Personal information (name, date of birth, contact information)
- Organization information (The City of Calgary)
- Preferred language (translation services are available if needed)
- General nature of the issue or concern
- You may be asked to answer safety assessment questions
Most callers in need of urgent support will be offered the opportunity to speak with a counsellor immediately. For non-urgent support, most callers are offered an appointment time within 1 to 3 days.
Contact Telus Health
- Phone: 1-877-700-1424 (24 hours, confidential)
- Visit one.telushealth.com
- download the app: